Frequently Asked Questions

Everything you need to know about exclusion monitoring and Verify Comply's services.

My organization needs to screen employees and vendors against the HHS OIG LEIE and GSA SAM exclusion lists monthly. Can Verify Comply™ handle this?
Yes! This is exactly what we do, and we also include many other exclusion lists! Here's the complete listing: Verify Comply™ Exclusion Lists.

I'm trying to figure out what my organization needs to be in compliance. Can you help?
Yes! If you'd like to learn about exclusion, the search process, and the services available to help, you'll likely find our page about OIG exclusion list checks very helpful.

What payment methods do you accept?
For automated monthly billing, we require a credit card on file. Alternatively, you may set up your banking information inside of our billing system to initiate ACH transactions (provided your bank is supported by our system). We support a traditional invoice/check arrangement with annual billing of the Portal Pro™ subscription service.

Is there software to download? How quickly will I have access?
Our services are web-based software services that require no special software to use, and both are available immediately after completing registration. The Login button is available in the navigation bar at the top of our website.

Am I charged by the number of searches or "hits"?
The Free Portal™ is free! Portal Pro™ is an all-inclusive flat fee. Portal Pro+™ and Ultimate™ pricing is based on the number of individuals/entities being monitored. Contact Us for a quote!

Do I have to re-validate every "hit" each scan?
Nope! All subscription services are designed with ease of use in mind. Once your lists of employees/vendors are in Verify Comply™ and the validations are completed, only new "hits" are flagged for review.

I have thousands of employees. Is it easy to update the lists?
Yes! While lists can be edited manually, most large companies use the import/merge function available to synchronize the data. With merge, all you do is upload a fresh spreadsheet and it adds/removes employees from your list. It's super fast and easy! For additional efficiency, integrations with HR/AP platforms are also available.

Which exclusion lists are included?
All of our services - even the Free Portal™ – include Federal AND State exclusion lists. For a detailed listing of the data sources, please check the Verify Comply™ Exclusion Lists. Only want to monitor a few specific lists? No problem - configurable settings allow you to choose which exclusion lists to include in your scans.

How often is Verify Comply's exclusion database updated?
Daily, in most cases.

May I have multiple users?
Yes!

How many lists may I upload for monitoring?
Portal Pro+™ and Ultimate™ have no list limits. A Portal Pro™ subscription includes two list licenses, and additional list licenses can be purchased.

Is there a limit on the number of searches I can perform?
No.

Are exclusion searches really necessary?
Don't take our word for it; here's the official OIG video. Although this video only addresses federal exclusion, most state Medicaid agencies also have similar policies.

How often should I scan my employees and vendors?
Monthly, at minimum. A recent OIG Special Advisory Bulletin recommends screening monthly, and it is evident in recent Corporate Integrity Agreements issued by the OIG. Many Medicare Advantage plans also require monthly screening of First Tier, Downstream, and Related Entities (FDRs).

Where can I find detailed information about your security and compliance practices?
We take security and compliance seriously. For a comprehensive overview, including our audit results and security policies, please visit our Trust Center. This resource is updated regularly with the latest information about our security posture.